Customer Operations

Description:

A tour operator in Mauritius has a fantastic opportunity for an intern to join their busy team. The ideal candidate will focus on elevating the quality of customer experiences on various exciting tours and excursions.

Role and Responsibilities:

• Accompany guests on tours and excursions around Mauritius to ensure exceptional customer service.
• Act as a brand ambassador on-site, delivering high-quality service and enhancing guest satisfaction throughout all activities.
• Collect, analyze, and report guest feedback on tour quality, identifying opportunities for improvement and innovation.
• Support the continuous enhancement of tour experiences by sharing insights on guest preferences, expectations, and trends.
• Train and guide operational teams on service excellence standards set by management to ensure consistency across all experiences.

Requirements:

• Currently enrolled as a student.
• Excellent spoken and written communication skills in English – additional languages are a plus.
• A strong interest in tourism and business, with a natural flair for customer service.
• Strong communication and interpersonal skills with a guest-oriented mindset.
• Confident, approachable, and comfortable interacting with international visitors.

Arranged by Stage-Global:

• Visa arrangements
• Health insurance (optional)
• Housing arranged
• On-site support with 24/7 assistance available
• Airport pickup (additional fees apply)