Front Desk Operations

Description:

A well-established four-star hotel on the coast of Florida is seeking a friendly and professional individual to support their front desk operations and guest services. This is an exciting opportunity for an individual with a passion for customer service and hospitality to gain valuable experience in a fast-paced hotel environment and develop their operational skills.

Role and Responsibilities:

• Welcome guests to the hotel by providing exceptional customer service and assisting with check-in and check-out procedures.
• Manage reservations and booking inquiries, answer incoming calls, and assist guests with requests in a timely manner.
• Coordinate with all areas of the hotel, including housekeeping and maintenance departments, to ensure smooth daily operations.
• Maintain accurate guest records and support daily front office operations.
• Handle guest concerns and complaints in a professional manner, working to achieve positive resolutions.

Requirements:

• Post-secondary degree and/or relevant work experience.
• Excellent spoken and written communication skills in English.
• Friendly, professional, and customer-focused attitude.
• Professional, well-presented, and able to maintain a high standard of service.
• Strong organizational skills and the ability to multitask in a fast-paced environment.

Arranged by Stage-Global:

• J-1 visa sponsorship
• Health insurance
• On-site support with 24/7 assistance available
• Assistance with arrival arrangements (Social Security Number, bank account setup, and eSIM card)
• Housing support