Guest Relations

Description:

A luxury resort in Orlando is seeking a motivated and customer-focused individual to help deliver outstanding guest experiences. The ideal candidate will gain valuable hands-on experience in hospitality operations, guest relations, and service excellence while developing their skills within a fast-paced, international hotel environment.

Role and Responsibilities:

• Welcome guests and provide personalized service throughout their stay.
• Assist with guest inquiries and special requests, ensuring prompt and attentive support.
• Coordinate guest experiences with various hotel departments to ensure smooth service and communication.
• Resolve guest concerns professionally and efficiently, ensuring a positive outcome and maintaining guest satisfaction.
• Support VIP arrivals and special events by assisting with preparations and guest arrangements.
• Gather guest feedback and prepare satisfaction reports to support service improvements.
• Promote hotel services and amenities to enhance guest experiences and encourage engagement.
• Maintain high standards of customer service in all guest interactions.

Requirements:

• Post-secondary degree and/or relevant work experience.
• Excellent spoken and written communication skills in English.
• Outstanding customer service skills, previous experience in a customer-facing role is an advantage.
• Professional appearance and positive attitude.
• Strong organizational and multitasking skills with the ability to remain calm under pressure.

Arranged by Stage-Global:

• J-1 visa sponsorship
• Health insurance
• On-site support with 24/7 assistance available
• Assistance with arrival arrangements (Social Security Number, bank account setup, and eSIM card)
• Housing support