Guest Relations

Description:

A luxury hotel in Mauritius is looking for a customer-focused guest relations intern to join their team. The ideal candidate will contribute to delivering exceptional guest experiences while gaining hands-on exposure to front office operations, guest relations, and hospitality service standards within an international resort environment.

Role and Responsibilities:

• Support daily Front Office operations as a Guest Service Agent, ensuring guests receive outstanding customer service.
• Assist guests with requests, inquiries, and personalized services to enhance their overall stay experience.
• Handle guest complaints promptly and professionally, ensuring efficient follow-up and resolution.
• Maintain awareness of guest profiles, preferences, and VIP requirements to deliver personalized service.
• Support guest profiling initiatives and identify upselling opportunities to maximize guest satisfaction and hotel revenue.
• Develop strong knowledge of hotel facilities, services, and global hospitality operating standards.
• Assist in maintaining accurate records using Property Management Systems (PMS) and Customer Relationship Management (CRM) tools.

Requirements:

• Currently enrolled as a student.
• Excellent spoken and written communication skills in English.
• Strong interpersonal and customer service skills with a passion for hospitality.
• Professional appearance and ability to work in a multicultural team environment.
• Willingness to learn hotel systems, guest service standards, and operational procedures.
• Positive attitude, attention to detail, and ability to remain calm under pressure.

Arranged by Stage-Global:

• Visa arrangements
• Health insurance (optional)
• Housing arranged
• On-site support with 24/7 assistance available
• Airport pickup (additional fees apply)