Hospitality

Description:

A high-end hotel based in Miami is seeking driven trainees to join their team across multiple functions, such as front desk, food & beverage, guest services, reservations, and more. The ideal candidates will contribute to the success of a 5-star luxury hotel by delivering exceptional guest experiences, maintaining high service standards, and supporting daily operations in a dynamic environment, while gaining valuable hands-on experience in the luxury hospitality industry.

Role and Responsibilities:

• Assist in daily operations across departments, such as front desk, food & beverage, guest services, and reservations.
• Provide exceptional customer service, ensuring a high standard of guest satisfaction at all times.
• Support check-in and check-out procedures, handling guest inquiries efficiently and professionally.
• Coordinate with different departments to ensure seamless guest experiences.
• Assist with reservations, bookings, and managing guest requests.
• Maintain a clean, organized, and welcoming environment in all guest-facing areas.
• Handle guest feedback and escalate issues when necessary to ensure prompt resolution.
• Support event setup and service where required.
• Adhere to hotel standards, policies, and luxury service expectations.

Requirements:

• Post-secondary degree and/or relevant work experience.
• Excellent spoken and written communication skills in English.
• Strong communication and interpersonal skills, with a customer-focused approach.
• Professional, well-presented, and able to maintain a high standard of service.
• Positive attitude with a willingness to learn and take initiative.
• Ability to work in a fast-paced, team-oriented environment.

Arranged by Stage-Global:

• J-1 visa sponsorship
• Health insurance
• On-site support with 24/7 assistance available
• Assistance with arrival arrangements (Social Security Number, bank account setup, and eSIM card)
• Housing support